Account Manager Director

Role Overview:

Lead our company’s growth and customer experience strategy. Drive a customer-first mindset across the organization and manage the customer lifecycle to ensure satisfaction and demonstrate our value.

Key Responsibilities:

• Build and lead Account Management teams
• Enhance customer relationships, drive revenue, and ensure excellent service
• Present Finexio portfolio and industry best practices
• Communicate customer needs internally to align teams
• Develop processes for standardized customer experiences
• Partner with Sales and Marketing for seamless onboarding

Requirements:

• 10+ years in Finance, Sales, Operations, Marketing, or Customer Acquisition/Retention/Satisfaction
• 5+ years of team leadership experience
• Strong process improvement skills
• Excellent organizational, analytical, and time management skills
• Proficient in Microsoft Office Suite
• Ability to work with a diverse workforce and minimal supervision
• Strong problem-solving and communication skills
• Proven track record in meeting revenue targets

Benefits:

• Fast-paced start-up environment with experienced leaders.
• Opportunities to engage with the latest technologies and make a measurable impact.
• Quarterly virtual team-building activities and monthly team lunches.
• Competitive salary ($145,000 to $185,000) plus equity.
• Comprehensive medical, dental, and vision coverage.
• Unlimited vacation policy.