Account Manager Director (Atlanta, GA)

Brookfield, United States

Role Overview:

Lead our company’s growth and customer experience strategy. Drive a customer-first mindset across the organization and manage the customer lifecycle to ensure satisfaction and demonstrate our value.


Key Responsibilities:

  • Build and lead Account Management teams
  • Enhance customer relationships, drive revenue, and ensure excellent service
  • Present Finexio portfolio and industry best practices
  • Communicate customer needs internally to align teams
  • Develop processes for standardized customer experiences
  • Partner with Sales and Marketing for seamless onboarding


Requirements:

  • 10+ years in Finance, Sales, Operations, Marketing, or Customer Acquisition/Retention/Satisfaction
  • 5+ years of team leadership experience
  • Strong process improvement skills
  • Excellent organizational, analytical, and time management skills
  • Proficient in Microsoft Office Suite
  • Ability to work with a diverse workforce and minimal supervision
  • Strong problem-solving and communication skills
  • Proven track record in meeting revenue targets


Benefits:

  • Fast-paced start-up environment with experienced leaders.
  • Opportunities to engage with the latest technologies and make a measurable impact.
  • Quarterly virtual team-building activities and monthly team lunches.
  • Competitive salary ($145,000 to $185,000) plus equity.
  • Comprehensive medical, dental, and vision coverage.
  • Unlimited vacation policy.

 

Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise