Sr. Director of Operations (CA)

South Pasadena, United States

Our client is a passionate, dynamic, and rapidly growing facilities services organization that is dedicated to providing clean environments for their customers with the highest quality service imaginable, across various industries. Their commitment to quality, efficiency, and customer satisfaction sets them apart as a leader in the industry. As they continue to expand, they are seeking a highly capable and hands-on Sr. Director of Operations to continue driving operational excellence and further elevate their position in the market.


Position Overview:

The Sr. Director of Operations will play a critical role in shaping and executing the strategic direction of the business. This role will require an industry-savvy professional who possesses a proven track record of success in the commercial cleaning sector, ideally at the director level or as a general manager. The role will be responsible for overseeing all aspects of operations, including sales, service delivery, compliance, and workforce engagement. The successful candidate will have a unique blend of compliance expertise and influential leadership to empower the workforce while ensuring adherence to established policies and standard operating procedures. 


Key Responsibilities:

  • Collaborate with the executive team to develop and execute the company's ongoing strategic plans, focusing on sustainable growth and operational efficiency within the commercial cleaning sector.
  • Provide visionary leadership and direction to operational teams, emphasizing excellence in service delivery, client satisfaction, and employee engagement.
  • Drive business development efforts by leveraging existing industry relationships and identifying opportunities to expand the client base.
  • Lead the sales function, working closely with the sales team to develop strategies for acquiring new clients and nurturing existing relationships.
  • Oversee the development and implementation of compliance policies, procedures, and industry regulations, ensuring consistent adherence throughout the organization.
  • Foster a culture of compliance and integrity, championing ethical behavior and maintaining the highest standards of service quality.
  • Monitor key performance indicators (KPIs) and financial metrics to ensure operational effectiveness and profitability.


Qualifications and Experience:


  • Must have experience managing within a commercial cleaning organization
  • Bachelor's degree in Business Administration, Management, or a related field 
  • Minimum of 8-10 years of progressive leadership experience in the commercial cleaning industry, with a demonstrated history of successfully managing operations, sales, and business growth.
  • Bilingual Spanish (preferred)
  • Proven experience in a director-level or General Manager role within the sector.
  • Strong understanding of compliance requirements and regulations within the commercial cleaning industry.
  • Exceptional leadership, communication, and interpersonal skills to effectively engage and empower a diverse workforce.
  • Strategic thinker with the ability to drive change, optimize processes, and capitalize on business opportunities.
  • Results-driven mindset with a track record of achieving and exceeding operational and financial targets.
  • Proficiency in utilizing technology and software to streamline operations and enhance business performance. 
Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise